Privacy Policy

Effective Date: July 13, 2025

1. Who We Are

Headwater Management Ltd. (“we”, “us”, “our”) is a Canadian contractor specializing in excavation, drainage solutions, trucking, stone delivery, and construction waste bin rentals. For questions about this policy or your privacy rights, please get in touch with us:

• Address: 175 Harbour Avenue, North Vancouver, BC V7J 2E7
• Email: info@headwatermanagement.com
• Phone: +1 604‑985‑6667

2. Information We Collect

a) Personal Information You Provide

• Contact data: name, address, email, telephone
• Project details: site address, scope of work, preferences
• Financial info: invoices, payment confirmations
• Communications: messages, requests, quotes, complaints

b) Automatically Collected Data

• Technical data: IP address, browser type, device type, clicking and navigation patterns
• Cookies and tracking pixels to improve website functionality

3. How and Why We Use Your Information

We use your data to:

1. Manage service delivery (prepare quotes, schedule services, process invoices)
2. Communicate with you about project status, estimates, and follow-ups
3. Improve our site and services, understanding usage patterns
4. Respond to inquiries and support needs, including complaints
5. Comply with legal obligations, such as responding to subpoenas
6. Maintain security, prevent fraud, and ensure system integrity

Legal bases include contractual necessity, legitimate business interests, and consent where required. Promotional emails are only sent with explicit consent, and you can unsubscribe anytime via links or by contacting us.

4. Cookies & Tracking

Our website uses small data files (“cookies”) and tracking tools to:

• Enable essential functionality
• Analyze user behavior for optimization
• Personalize your experience

You can configure your browser to refuse cookies, though some website features may then be limited.

5. Information Sharing And Disclosure

Your information may be shared with:

• Service partners (e.g., material suppliers, subcontractors, haulers)
• Regulators or authorities, when required by law
• Legal advisors, courts, and insurers, if necessary
• Third parties in corporate transactions, such as sales or mergers

All our partners are contractually required to safeguard your data and only use it for agreed purposes.

6. Cross-Border Transfers

Information may be transferred outside of Canada for service delivery or legal compliance. In such cases, we implement safeguards including:

• Standard contractual clauses
• Ensuring GDPR-equivalent protection when required

7. Data Retention

We retain your personal information:

• As needed for project performance and legal compliance (typically up to 6 years)
• Indefinitely in aggregated/anonymized form for analytics

8. Your Rights

Depending on applicable laws (such as Canada’s PIPEDA or BC’s privacy regulations), you may:

• Request access to or copies of your information
• Correct inaccurate data
• Withdraw consent to marketing communications
• Request deletion or restriction of your information, where legal obligations permit

To exercise any rights, contact us using the details above. We will respond within applicable legal timelines.

9. Security

We use administrative, physical, and digital safeguards to protect your data, including:

• Controlled access
• Encryption for sensitive data
• Regular audits, staff training, and incident response protocols

10. Children & Minors

Our site is not directed to children under 13. We do not knowingly collect personal information from minors. If notified, we will promptly delete any such data.

11. Links to Other Sites

We may link to third-party sites. These are not under our control, and their privacy practices may differ, so please review their policies separately.

12. Policy Updates

We may revise this policy (e.g., when services change). We will update the “Effective Date” accordingly and notify you via email or site notice. We encourage periodic review.

13. Contact Us

For any privacy-related matters, questions, data requests, or complaints, reach out at:

• Email: info@headwatermanagement.com
• Phone: +1 604‑985‑6667
• Mail: 175 Harbour Avenue, North Vancouver, BC V7J 2E7

You also have the right to complain to the Office of the Privacy Commissioner of Canada or your provincial privacy authority.